Refund policy

Returns, Exchanges and Damages Policy
Returns and exchanges of full-priced items are accepted within 14 days of purchase or delivery date for a full refund to the original form of payment. The original receipt must be provided, and items must be returned new, with all original tags attached and cannot be worn, opened, or altered, in any way. Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box will make the shoes ineligible for return. You are subject to the return shipping costs. We reserve the right to refuse a return if these conditions are not met.

Returns initiated after 14 days are eligible for store credit only. After 30 days, all sales are final. All special orders are final sale. Discounted or sale items are eligible for store credit only, if returned within 14 days.

We do make an exception to our standard return policy during the holiday gifting season. Purchases made between Black Friday (the Friday after Thanksgiving) and December 24th, in the same calendar year, are eligible for a refund or store credit until January 15th the next calendar year. After this date, all sales are final.

Making an Online Purchase Return or Exchange
At this time, we cannot provide return labels. Unless the return is due to an error on our end, the customer agrees to return the item at their own expense and risk.

To return an item, follow the directions below:

1. Email hello@fourteenthboutique.com with your return inquiry. Please include your name, phone number, order number request for a return, exchange or store credit, and the reason you are returning your item.
2. Package and mail your item back to the store at the below address. You must ensure that the item is adequately packaged. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Please consider purchasing package insurance. Items that are damaged when we receive them will not be eligible for refund.
3. If you wish, we are happy to accept your return in-store, as long as it meets our return guidelines noted above.

For items that have been damaged in transit please email hello@fourteenthboutique.com and include pictures of the damage, as well as pictures of the shipping package. Once we receive your email, we’ll determine next steps.  Emails for damages MUST be received within 7 days of delivery date.  Anything received later than that will not be eligible for exchange or refund.

Processing a Return/Exchange
A refund, store credit, or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for return, exchange, or store credit. You will receive an email notification once we have approved and processed your return, exchange, or store credit request.

If you have any further questions, please email hello@fourteenthboutique.com.